Privacy Policy

Privacy Policy

Last Updated: April 2025

1. Introduction

Toucan Make It (referred to as "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website www.toucanmakeit.co.uk (the "Website") and use our services.

We are the data controller responsible for the processing of your personal data under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect

We may collect and process the following categories of personal data about you:

• Identity Data: Includes your name, username or similar identifier, title, date of birth, and gender.

• Contact Data: Includes your billing address, delivery address, email address, and telephone numbers.

• Technical Data: Includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.

• Usage Data: Includes information about how you use our Website, products, and services.

• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

• Special Categories of Data: We do not typically collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). If we are required to collect such data, we will only do so with your explicit consent or where otherwise permitted by law.

3. How We Collect Your Personal Data

We collect personal data about you through various means, including:

• Direct Interactions: You may provide us with your Identity, Contact, and Transaction Data when you fill in forms on our Website, place an order, subscribe to our newsletter, request information, contact us via email or phone, or provide feedback.

• Automated Technologies or Interactions: As you interact with our Website, we may automatically collect Technical and Usage Data through cookies, server logs, and other similar technologies. Please see our [Link to your Cookie Policy] for more information.

• Third Parties or Publicly Available Sources: We may receive personal data about you from third parties such as analytics providers (e.g., Google Analytics), advertising networks, and publicly available sources.

4. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To register you as a new customer.

• To process and deliver your orders, including managing payments, fees, and charges.

• To manage our relationship with you, including providing support and responding to your inquiries.

• To enable you to participate in promotions, competitions, and surveys.

• To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

• To use data analytics to improve our Website, products/services, marketing, customer relationships, and experiences.

• To make suggestions and recommendations to you about goods or services that may be of interest to you.

• To send you marketing communications where you have opted in to receive them.

• To comply with legal and regulatory obligations.

5. Legal Basis for Processing Your Personal Data

We will only process your personal data when we have a lawful basis for doing so. These bases include:

• Consent: Where you have given us explicit consent to process your personal data for a specific purpose (e.g., marketing). You have the right to withdraw your consent at any time.

• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

• Legal Obligation: Where processing is necessary for compliance with a legal obligation that we are subject to.

6. How We Share Your Personal Data

We may share your personal data with the following categories of third parties for the purposes outlined above:

• Service Providers: Third-party service providers who provide services to us such as website hosting, data analysis, payment processing, email marketing, and customer service.

• Professional Advisors: Professional advisors including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

• Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

• Third Parties for Marketing Purposes: We will only share your personal data with third parties for their own marketing purposes if you have given us your explicit consent to do so.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

We do not transfer your personal data outside the United Kingdom. All our data processing takes place within the UK.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will typically retain customer order data for 3 years for tax and accounting purposes.

10. Your Legal Rights

Under data protection law, you have several rights in relation to your personal data:

• The right to access: You have the right to request access to your personal data that we hold.

• The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

• The right to erasure: You have the right to request that we delete your personal data in certain circumstances.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

• The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

• The right to object to processing: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

11. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy

12. Third-Party Links

Our Website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. The updated version will be posted on our Website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Full name of legal entity: Toucan Make It

• Email address: info@toucanmakeit.co.uk

• Postal address: 6 aintree court, Old Roan, L10 2JD

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.